Access to Appointments
What a past year or so we have been through! We've made a lot of changes over this time so we wanted to write to our patients to explain some of these and update you about our current services at The Valleys Medical Partnership. ..............
click here to read our letter to patients explaining and updating about current services at Moss Valley and Gosforth Valley
In line with the Government’s announcement, the NHS is aiming to offer every adult the chance to book a COVID-19 booster vaccine by the end of the year. This means our practice is now prioritising the booster rollout.
As part of this, some of our routine services may be stood down temporarily to allow us to focus on protecting as many patients as possible.
We are still there for anyone who may need care for an urgent need; for example, potentially serious underlying problems such as known or suspected cancer, but ask for patience as we support this key national priority over the coming weeks.
You might notice the following:
- Delays in calls being answered
- Routine care being delayed
- Reception teams asking a lot of questions to help them get you to the best
person first time, that person may not always be a GP
- Delays in any paperwork e.g. forms, sick notes being completed
- That you are signposted to self-help and pharmacy options for self-limiting conditions
We hope to be able to stand back up any services as soon as possible and will update this page as soon as we know more.
Please don’t forget there are many services available for you, depending on your condition. These include:
- Self-care – This is the best choice to treat minor illnesses and injuries such as hangovers, coughs, colds, grazes, small cuts or sore throats. Many of these can be treated at home, simply with over-the-counter medicines and plenty of rest - go to our 'Self Help' page by clicking here
- Pharmacy – Pharmacists can give advice on and treat a range of symptoms. They can support you with things such as diarrhoea, earaches, painful coughs, sticky eyes, teething and rashes.
- NHS 111 – You can access 111 online or via the telephone. This is for any urgent but non-life threatening health concerns. They will be able to signpost you to the relevant service and provide advice where appropriate, or book you in to an Urgent Treatment Centre.
- A&E / 999 – You should only attend A&E or dial 999 in a life-threatening emergency such as severe bleeding, breathing difficulties and severe chest pain.
If you are now eligible for your COVID-19 booster please book it as soon as you can. We are running a number of covid vaccination clinics at Moss Valley and Gosforth Valley Medical Practices and will be contacting all patients as they become eligible.
It is vital as many people as possible get boosted as soon as possible.
If you are a housebound patient, there is a community team which will be coming out to you to vaccinate you, so please do not contact your GP as the team will be making contact with you.
Thank you for your patience towards our team who are continuing to work hard to support the vital vaccine booster programme roll out.
AstraZeneca Vaccination and Blood Clotting - for information on the AstraZeneca vaccine and blood clotting, click here
Covid 19 Vaccination Passport
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:
It may take more than a week for your identity to be checked and verified so you can use these services.
If you cannot access these online services, and you have had two vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you had your second dose more than five working days ago. It may take seven working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.
When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website - click here. Make sure there is time to get proof of your vaccination status before you leave.
For the latest NHS information about the covid-19 vaccine, please click here.
Covid Vaccine Scams - for information about covid vaccine scams, click here
Regular rapid coronavirus tests if you do not have symptoms
Click here to find out how to access the regular rapid tests if you do not have symptoms of coronavirus (COVID-19)
We are a COVID-19 Secure Building
Despite lockdown restrictions lifting in the community from 19 July, measures remain unchanged in healthcare settings, including the GP practice. Please continue to help us to help you by wearing a face covering when entering our buildings, washing your hands using the facilities provided and maintaining social distancing.
Restrictions remain inside all our premises; you still need to wear a mask, wash your hands and follow social distancing. Our practice has put in place comprehensive measures for staff and patients for the wearing of face masks and face coverings whilst at our surgery. All patients and visitors should continue to wear a face covering on entrance to our buildings and throughout the duration of their visit.
The face coverings can be a scarf, homemade face mask or one that has been purchased. The measures continue to be an important part, alongside social distancing, of reducing the spread of Covid-19 and to keep our patients and communities safe.
We do understand that it can be frustrating, but we do know that when patients come to see us they are often sick and vulnerable, so we feel it would be wrong to not take these small precautions that can protect people.
We remain open, although the way you contact us is different to pre-coronavirus. Please consider using online resources such as 111.nhs.uk
If you want to discuss your symptoms with a GP, you can still do this, either by submitting an eConsult on our practice website, using the link at the top of this page, or by booking a routine telephone appointment. Our reception staff may ask you some additional questions, please help them to direct you to the most appropriate person to deal with your query. If your doctor feels that you need a face to face appointment, this will be arranged.
Please do not come to the surgery if you have symptoms that could be coronavirus (cough, fever, loss of taste/smell), please use online services or call 119 to arrange a test.
Thankyou for helping us to help you stay safe.
To see video animation explaining how you can continue to access your GP Practice, click here
Our staff need you to help us to help you.
Please use NHS services wisely. Self-care, pharmacies, or visiting NHS 111 online (www.111.nhs.uk) to check symptoms should always be the first step in treatment, unless your condition is potentially life-threatening or you suspect you might be developing a serious underlying health condition, such as cancer
Click here to see information from the Derby & Derbyshire health community
Access to your GP Practice - A message from Derby and Derbyshire Local Medical Committee
You will have no doubt seen reports in the national press about changes to general practice appointments and access. Unfortunately these reports have misrepresented the current state of general practice and proposed changes and we, as the representative body of Derbyshire general practice, would like to clarify things.
General practice in Derbyshire has been open throughout the pandemic; providing patient care whilst delivering the largest scale vaccination programme in history. Our teams have followed NHS England protocols; moving overnight to use virtual consultations and triage. They have safely opened up more services as national guidance and the intensity of the pandemic allowed. During the entire pandemic, clinicians have continued to see patients face-to-face when clinically needed; always making sure that infection control and social distancing measures were in place to protect patients and staff alike.
The latest GP appointment figures in England showed that practices delivered almost 5 million more appointments in March than they did the month before, and nearly 3 million more than they did in the same month two years ago, long before the onset of the pandemic. Simply put general practice is working flat out. With this increasing patient demand, general practice will continue to work smartly to get the balance right; consulting with patients in the most appropriate fashion in as timely a manner as is possible. This means, as per the practice contract with NHS England, that it is for the surgery to determine the manner in which it sees its patients. Only by doing this can we ensure quality care is maintained for the many, rather than servicing the demands of the few.
We know it is hard to get an appointment right now. But the above figures explain that this reflects the large number of patients requesting care, not lack of activity within general practice. We are hearing increasing reports of frustration and abuse targeted at practice staff because of delays, and we are concerned that the recent media reporting will worsen this by fuelling inappropriate requests for face-to-face appointments that are not needed and cannot safely be accommodated. We would ask you all to treat each member of the practice team with respect and understanding; we will continue to support our practices and help them to take a zero tolerance approach to any forms of abuse.
We thank you for your patience and continuing to work with your surgery.
Dr Kathryn Markus
Medicines Order Line - go live Thursday 13th May 2021 - call 01246 588860
With effect from 13th May, telephone requests for repeat prescriptions will be dealt with by the Medicines Order Line (MOL).
If you are having trouble getting through to the Medicines Order Line - please try calling at one of their less busier times - click here to see peak and off peak periods
Alternatively, you could use the Medicines Order Line call back service – patients can email the MOL and receive a call back within 2 working days – to use this service please provide the information below via email to ddccg.northMOLonlinerequests@nhs.net
- The name of your GP practice
- Your name
- Your date of birth
- Your contact telephone number (please do not give the number of a line that will not accept incoming calls)
The MOL is open between the hours of 8am and 4pm, Monday to Friday. Patients can telephone their request or alternatively, email MOL and request a call back. The MOL aims to reduce medicines wastage and therefore save money for the NHS.
The MOL is in addition to other options available to patients to order repeat prescriptions ie. NHS app, online ordering via the GP Practice (utilising SystmOnline), electronic Repeat dispensing (eRD) also known as batch prescriptions.
Third parties ie pharmacies, will no longer be able to order medicines for patients, unless the pharmacy requests to continue to manage repeat medication requests for an individual patient as the patient is unable to order their medication themselves
The Practice has written to local pharmacies alerting them of this change, and advising the process to continue to manage repeat prescription requests for patients, as appropriate.
For further information about ordering prescriptions please click here
First Contact Physio
Have a musculoskeletal problem and want to speak to someone at the surgery? Initially you are likely to be directed to one of our First Contact Physios (FCPs) who are experts at diagnosing and treating these problems, and have the ability to refer you on for further tests if necessary. We'd encourage all of our patients to engage with them as outcomes have been shown to be better than speaking to a doctor first!
Musculoskeletal First Contact Practitioners (FCPs) work alongside your GP and Nurse Practitioner as part of the General Practice team. They are Physiotherapists with advanced skills that provide expert assessment for people with injuries to bones, muscles and joints, or longer term conditions like low back pain, neck pain and arthritis. The FCPs will diagnose what’s happening and give expert advice on how to best manage your condition. They may also refer you on for a course of Physiotherapy treatment, to other specialist services or for investigations such as X-rays, MRI scans and blood tests if necessary.
You can book to speak to our FCPs directly, without the need to see a GP, by contacting your practice’s reception.
Face coverings: when to wear one and how to make your own
As per latest national guideline we are now asking all patients who are able to wear a face covering to their appointment to do so. This is to protect patients and staff. Thank you for your understanding.
For Government guidance on when to wear a face mask, how to make one, and who is exempt - click here
Mental Health and Wellbeing Support in Bolsover and North East Derbyshire
The changes in our everyday lives due to the coronavirus (COVID-19) pandemic mean that many of us may be experiencing a decline in our emotional and mental wellbeing. This can range from feeling a little low and worried to severe anxiety or depression.
To prevent things from getting worse, it’s important that we know where to go for support when we need it. Here in Bolsover and North East Derbyshire, the Place Alliance group have pulled together a summary of support options available in the area - to view these support options, click here
NHS COVID-19 Vaccine research registry - How to support the campaign
If you are interested in helping to identify a vaccine for COVID-19, please sign up to the research registry - further details are available here
Do you think you may have coronavirus?
The Practice are helping to recruit patients to participate in the PRINCIPLE trial to help the fight against COVID-19. You may be eligible to join - to find out more, click here
Derbyshire’s NHS is here to help you
During the coronavirus pandemic, our staff have been working hard to ensure that all patients who need urgent care – not just those with coronavirus – have been able to get it. To avoid unnecessary contact, some non-urgent appointments and surgeries have been postponed and others delivered differently using technology.
We will continue to ask patients to attend face-to-face services only when it is really necessary, and where it can be done safely without putting our patients, the public or our staff at greater risk of catching coronavirus. Where possible, appointments will continue to be offered using remote services such as a video or phone consultation. If you feel unwell or have hurt yourself, you can still get the care and treatment you need. It’s vital that if you’re having a potentially life-threatening medical emergency, such as a heart attack, stroke or really bad flare up of asthma, you contact the NHS.
You might be worrying about a mole that’s changed shape, or grown larger, and think you need to contact your GP. Everyone in the NHS really appreciates people taking pressure off services for conditions that can be safely managed with over-the-counter medicines, and taken care of at home.
But it is crucial that for anything else that you do not risk life or wellbeing – contact NHS 111 online or by phone, get in touch with your GP, visit an Urgent Treatment Centre, or for emergencies go to A&E or call 999.
Watch Dr Avi Bhatia’s Here to Help video. Dr Bhatia is a GP in Derbyshire and Chair of NHS Derby and Derbyshire Clinical Commissioning Group.
If you want to know how Derbyshire’s NHS services are changing in response to the pandemic visit: https://joinedupcarederbyshire.co.uk/public-info-covid-19/help-us-help-you
You can still contact us! Practice update 14/04/20
Given the coronavirus outbreak, most people are choosing to stay at home and avoid non-essential contact to reduce the risk of catching and spreading this deadly virus - thankyou for your help in doing this. However the practice is still open and you can still contact us, especially if you have an urgent condition that you are worried about. We can be contacted by phone or you can submit an "eConsult" which helps us to manage your problem without you coming into the surgery - please click on the banner above where you can also submit pictures of rashes or worrying skin lesions etc. We are also introducing new technology in the practice and may be able to call you via video on your phone which may mean you don't have to physically attend the practice. However if you need to attend we are making it as safe as possible for you to do so and have separate areas for suspected coronavirus patients.
Click here to view message from local GPs - We Are Here For You
Do not visit the Practice without first telephoning to speak to someone - we can only accept booked appointments.
If you have a new continuous cough, high temperature, loss or change to your sense of smell or taste please self-isolate for 7 days and use the NHS 111 online service
Specific NHS111 guidance relating to coronavirus can be accessed at: https://111.nhs.uk/service/covid-19
Please do not visit the Practice. Stay at home and seek guidance from NHS111 online or call NHS111 if you feel unwell
Please note – in line with national guidance we have suspended the facility for patients to book appointments online.
COVID-19 - High Risk Patients
Please see FAQs for Patients who are specifically defined by the Chief Medical Officer as being extremely clinically vulnerable to, or at highest clinical risk from, COVID-19 - access FAQs for high risk patients here
Social Media - Facebook and Twitter
The Valleys Medical Partnership now have a Facebook page and are also on Twitter - check us out at Facebook - The Valleys and Twitter - The Valleys
Visit us on Facebook
Follow us on Twitter
We offer a small number of additional GP and Nurse Practitioner appointments during weekday evenings (until 8pm) and at weekends (Saturday & Sunday 8am to 11am). Extended access appointments are also available on bank holidays. For more information, please see our opening times pages or our leaflet.
Our latest newsletter is available here. You can always access the latest newsletter by clicking on the link on our news page.
Please note that booking an appointment with a doctor may not be the most appropriate way to deal with your problem. We encourage our patients to take responsible action to care for themselves, where appropriate. You can find information about common conditions that normally resolve without the need to see or speak to a doctor or nurse on the self-care page of our website.
We now offer the opportunity for our patients to self-refer to some services without the need to see a doctor first. You can now access care directly for physiotherapy, foot care, counselling & talking therapies, audiology, citizens' advice, weight management, stop smoking, family planning and drug & alcohol services. Please see our self-referral page for full details.
General Data Protection Regulations (GDPR)
GDPR is an update of the Data Protection Act to provide increased protection for each individual's personal data. The new regulations come into force on 25th May 2018. GDPR requires us to process the data we hold on you fairly, lawfully & transparently. You can find out more details by clicking on the Practice Policies link at the bottom of this page, where you will find a copy of our privacy notice. The notice explains what data we hold, what we do with it & why, who it goes to and the rights you have over it. You can also read our leaflet about How We Use Your Information.
The practice has the facility to share your record when you need to receive care from other parts of the NHS (for example, if you need to see our community nurses or if you attend for physiotherapy). When you receive care from another part of the NHS, you will be asked for permission to share your record and information is only shared with your permission. This is extremely helpful for all staff within the NHS. You can find out more information about this by clicking on this link: https://derbyshirehealthcarerecords.org.uk/
General Practice Data for Planning and Research (GPDfPR)
This practice is supporting vital health and care planning and research by sharing your data with NHS Digital.
The Valleys Medical Partnership Privacy Notice can be accessed under the section above, headed 'General Data Protection Regulations (GDPR), and clicking on the Practice Policies link.
To provide more time to speak with patients, doctors, health charities and others, the collection of GP data for Planning and Research in England has been deferred from 1 July to 1 September 2021
Please click here to see information for patients, including an opt out form.
Are you a carer?
If you care for someone, please let the practice know. We can provide details of extra support available locally. You may wish to take a look at Derbyshire Carers Association website, which contains a wealth of useful resources.
(Site updated 22/12/2021)