Practice Management

Bernie Highfield (f) - Business Manager

Responsible for long term quality & financial performance of the organisation. Managing the alignment process across both Gosforth Valley and Moss Valley practices. Overall responsibility for health & safety, personnel, formal written complaints, practice performance & buildings management, with support from an assistant practice manager at each site.

Carol Mycock (f) - Assistant Practice Manager - Gosforth Valley

Charlotte Helley (f) - Assistant Practice Manager - Moss Valley

Responsible for the day to day running of the practice, including leading the team of receptionists. informal verbal complaints and comments, liaising with patients, staff & external organisations to ensure the smooth & efficient running of practice activities.

Secretaries

Emily Martin (based at Moss Valley & Gosforth Valley)

Ruth Moore (based at Moss Valley & Gosforth Valley)

Karen Smith (based at Moss Valley & Gosforth Valley)

Our secretaries are responsible for dealing with referrals and the administration of documents received from hospitals & other external providers.

Office Supervisors

Liz Morton (based at Gosforth Valley)

Helen Thomas (based at Moss Valley)

Our office supervisors are responsible for the team of administration assistants to ensure we provide an effective & efficient service to our patients and external colleagues.

Administration Assistants / Receptionists

Kay Straker (based at Moss Valley)

Trina Norcliffe (based at Moss Valley)

Mel Hurst (based at Moss Valley)

Jo Robotham (based at Moss Valley)

Amy Winkley (based at Moss Valley)

Kate Brooks (based at Moss Valley)

Anna Sims (based at Moss Valley)

Mel O'Leary (based at Moss Valley)

Nicola Mallows (based at Gosforth Valley)

Kirstie Moorhouse (based at Gosforth Valley)

Our administration team are the first point of contact for patients. Their duties include:

• Appointments
• dealing with patient enquiries
• repeat prescriptions
• answering the telephone
• scanning & data input
• contacting patients as necessary
• dealing with incoming mail & reports
• administering recalls for regular checks
• other general administrative duties

We are currently working to align our processes across the two sites and will increasingly be utilising our administration team to carry out integrated work for patients registered at both of our sites. It is therefore increasingly likely that patients will speak to staff from both sites. Our staff have access to the same information no matter where they are based.