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Before you contact us to book an appointment, please read this page to see if there is a more appropriate way of dealing with your problem.

Could you manage your condition by looking after yourself?

Conjunctivitis

Coughs

Common cold

Diarrhoea and vomiting

Vomiting in babies & children

Earache

Influenza

Hangover

Headache

Migraine

Sinusitis

Nasal congestion

Nappy rash

Cold sores

Dysmenorrhoea (period pains)

Haemorrhoids (piles)

Cuts & grazes

Sunburn

Sore throat

Thrush

Back pain

Constipation

Hay fever

Eczema

Fever in children

Acne (spots)

Warts / Verrucae

Sprains & strains

Head lice

Heartburn / Indigestion

Insect bites & stings

Please click on the individual links

or see our self-help page.

Can you find the help you need by calling 111?

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Click here to see more information about NHS 111

Can your condition be dealt with by the local pharmacy?

Athlete's foot

Minor allergies

Bloating and wind

Heartburn and indigestion

Cold sores

Fever in children

Sinusitis

Acne (spots)

Constipation

Coughs and colds

Dermatitis and eczema

Ear wax and ear ache

Headache

Sore throat

Your local community pharmacy is an excellent source of advice for these common ailments.

Click here for more advice about common winter ailments

Do you actually need to see a more
suitably qualified
allied professional?

 

 

 

 

Social Services

 

 

Abuse concerns

Aids for the home

Benefits help

Domestic violence

Respite care

Safeguarding issues

Social issues

Welfare rights

Please contact Social Services directly on 01629 533190

Or click here to visit their website.

District Nurse

Catheter problems

Dressings

End of life care

Heparin injections

Hospital discharge care

Wound and ulcer care

If you are already being seen by the district nurse team, you can contact them directly on:

01246 299918

 Dentist

Dental abscess

Toothache

Gum problems

Please contact your local dentist directly.

Please call 111 to help find a local NHS dentist.

 Optician

 

All eye problems

Please contact your local optician directly

 Emergency eye problems

Please contact the eye casualty department at The Royal Hallamshire Hospital on 0114 271 2726. Alternatively, they operate a walk-in service from 8:30am to 4:30pm Mon to Fri.

Did you know you can self-refer to other services for these conditions?

Alcohol abuse

Drug abuse

Anxiety

Low mood

Depression

Stress

Panic

Anger

Trauma

Bereavement

Relationship difficulties

Phobias

Deafness/hearing difficulty

Continence issues

Family planning

Sexually transmitted infections & HIV

Contraception

Podiatry (foot) care

Back, neck & joint pain

Physiotherapy

Social Services

Stop smoking advice

Citizens Advice

Please click on the links on our self-referral page to find the contact details for each of these services.

You can contact them directly; there is no need to see a doctor first.

If you still think you need an appointment with the practice, please contact our admin team to discuss your requirements.

When you contact us to make an appointment, it will be necessary for our admin team to ask you a few questions about the purpose of your call. They may be able to direct you to a more appropriate service, or book you into an appointment at the practice with the most appropriate clinician. In some cases, our administration team will be able to provide an answer without the need for you to attend for an appointment.

Please help us to manage appointment demand appropriately...

  • Have you done all you can to manage the condition yourself?
  • Have you taken advice from the local pharmacy if appropriate?
  • Have you checked to see if you can refer yourself to an appropriate service?
  • Have you asked if the problem can be dealt with by our admin team, without the need to attend for an appointment?
  • If you require an appointment, can this be dealt with by a doctor or nurse over the telephone? If so, please ask for a telephone appointment.
  • Do you have a medical issue that urgently needs sorting out today? If so, we can arrange for a doctor, nurse practitioner or advanced clinical practitioner to call you back the same day.
  • If your problem is not urgent, but you do need to see one of our clinicians, we will arrange a routine appointment with the next available clinician.

Have you got a life-threatening condition?

 Is it a medical emergency?

Yes?

Please ring 999

Or go to A&E

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website